Return and Refund Policy

You have 14 days from the receipt of your order to change your mind. If a product does not suit you or if you do not like the chosen color, no problem ! You just have to respect the return conditions and return the product in its original packaging.

Return conditions

All products meeting the following conditions can be refunded or exchanged for a credit.

Note: Return shipping costs are the responsibility of the customer. Only the value of the products (less discounts) will be refunded.

Products concerned :

• Accepted : Hair prostheses, bangs, turbans, scarves, breast prostheses, lingerie and swimwear returned in their original packaging, undamaged, never worn or washed, within 14 days of receipt.
• Refused : Liquid products, cosmetics, shampoos, adhesive strips, etc.

Here’s how to proceed :

1. Log in to your customer account
   Go to our website and log in to your customer account.

2. Access the "My Orders" section
   Once logged in, go to the "My Account" tab, then click on "My Orders" to view the history of your purchases.

3. Select the order to return
   Find the order you wish to return and click on it to access the details.

4. Request a return
   On the order page, you will see the option "Request a Return." Click on this option to select the items you want to return and choose the reason for the return.

5. Receive your return label
   After submitting your request, you will receive a confirmation email, as well as a prepaid return label if applicable. You can then send back your items.

6. Return the items
   Pack the items you wish to return, attach the return label to the parcel, and send it back to us. If no prepaid label is provided, you can return the items at your own expense through the carrier of your choice.

Refunds

The refund period is generally between 7 and 14 business days from the date we receive the returned items at our facility. The amount will be refunded to the original payment method used for the purchase.

Please note that processing times may vary depending on the payment method, bank processing times, or peak periods. If you have not received your refund after this period, please don’t hesitate to contact us at hello@rosecommefemme.com, and we will be happy to check the status of your request.

For any questions or further assistance, please don’t hesitate to contact us.